Frequently Asked Questions
Q: When will my order ship?
A: We ship orders within 1 business day (excluding weekends). You’ll receive a tracking number once it’s dispatched.
Q: How long does delivery take?
A: Standard shipping in Romania takes 2–3 business days. We also offer Sameday courier for faster delivery.
Q: Can I return or exchange a used item?
A: Yes! We accept returns or exchanges within 14 days, even on worn items, as long as the item is in the same condition as received. See our Return Policy for details.
Products & Quality
Q: Are all items authentic brand products?
A: Yes. We sell only authentic branded items (Nike, Ralph Lauren, Adidas, Carhartt, Dickies etc.), from both vintage, second-hand and brand-new collections.
Q: How do you ensure quality?
A: Each item is carefully inspected before shipping and described accurately. We pride ourselves on high quality and honesty.
Q: How do I know what size to choose?
A: We include detailed size charts on every product page. If unsure, contact us via Live Chat or email and we’ll help you choose the right fit.
Payment & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, Apple Pay, Google Pay, and PayPal.
Q: Is your site secure for payments?
A: Absolutely. We use HTTPS with SSL encryption (🔒) to secure your payment and personal info.
Q: Can I modify or cancel my order?
A: We can modify or cancel your order only if it hasn’t shipped yet. Contact us immediately with your order number.
Q: How can I contact customer support?
A: You can reach us via Live Chat.